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SHIPPING POLICY

Shipping Policy

At EXPLOREX, we prioritize providing efficient and secure global shipping services for our customers.

1. Order Processing Time

Once your purchase is completed and the order is confirmed, we will process your order as quickly as possible. Typically, orders are processed and shipped within 7-10 business days. Please note that shipping times may vary due to order volume, holidays, or other special circumstances.

2. Shipping Time

Shipping times may vary depending on your location. In most cases, you can expect to receive your items within 7-10 business days after shipment. You will be provided with a tracking number via email so that you can monitor the progress of your package.

3. Shipping Areas

We offer shipping to customers worldwide. No matter where you are located, as long as it falls within the countries and regions we serve, you can enjoy our delivery service.

4. Shipping Costs and Taxes

Shipping costs are calculated based on your delivery address as well as the weight and size of your order. You will be able to review the final shipping cost during checkout. Please note that any duties, VAT (Value Added Tax), or other import taxes are the responsibility of the customer, and these charges depend on the regulations of the destination country.

5. Package Tracking

All orders come with a tracking number, and you can track the status of your package in real-time via the provided tracking link. If there are any issues during shipment, you can always contact our customer service team.

6. Shipping Issues and Delays

Although we make every effort to ensure timely shipment, delays may occur due to unforeseen factors such as weather conditions or issues with the shipping carrier. If your package has not arrived within a reasonable timeframe, please contact us, and we will assist you in resolving the issue.

7. Shipping Insurance

We offer shipping insurance to ensure your package is protected during transit. If the item is lost or damaged during shipping, we will provide compensation or replace the product as necessary.

Contact Information

If you have any questions or concerns regarding shipping, please feel free to contact us at:
[email protected]

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