Return Policy

At EXPLOREX, we are committed to ensuring a pleasant shopping experience. If you are not satisfied with your purchase, we offer a simple and fast return process.

1. Return Timeframe

We offer a 3-7 day return window. You have 3-7 days from the date of receipt to request a return. Please ensure that you contact us and submit a return request within this timeframe, and we will assist you promptly.

2. Return Conditions

To be eligible for a return, the product must meet the following conditions:

• The product is unused and in its original packaging with all tags intact.

• The returned product is not washed, damaged, or soiled.

• You must provide proof of purchase or an order number.

3. Return Process

If you wish to return an item, please follow these steps:

1. Contact us with your order number, product information, and reason for the return. Please reach us via email at [email protected].

2. After receiving your return request, we will provide you with detailed return instructions and the return address.

3. Return the product to us as per our instructions.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect. If the returned product meets our return policy, we will issue a refund once we receive the returned item.

5. Refund Processing

Once we receive and inspect the returned product, your refund will be processed within 3-5 business days. Refunds will be issued to the original payment method. Please note that original shipping fees are generally non-refundable, unless the product is defective or incorrect.

6. Non-returnable Items

The following items are not eligible for return:

• Opened or used products (unless the product is defective).

• Specially customized or personalized products.

• Return requests made after 7 days of receiving the item.